I. APPLICABLE OBJECTS
All wholesale and retail customers in Vietnam.
II. APPLICABLE AREAS AND FEES
Q-Furniture provides nationwide shipping with the following details:
- Free shipping for orders ≥ 10 million VND within Bình Dương city.
- Free shipping for orders ≥ 100 million VND within a 100 km radius.
Customers are required to pay shipping costs according to the shipping company’s rates or as agreed upon in the following cases:
- Orders < 10 million VND within Bình Dương city.
- Orders < 100 million VND within a 100 km radius.
- Orders delivered to addresses > 100 km away.
(Detailed shipping fees can be found in Section 5.)
III. DELIVERY TIME
- Orders within Bình Dương city: Delivery within 24 hours or as requested by the customer.
- Orders within a 100 km radius: Delivery within 2 days or as agreed between the company and the customer.
- Orders outside a 100 km radius: Delivery within 5 days or as agreed between the company and the customer.
Before shipping, the delivery team will contact customers to schedule a specific time and location for delivery. Delivery and installation hours: From 8:30 AM to 7:00 PM, all days of the week.
Q-Furniture may experience delays due to unforeseen circumstances such as bad weather, traffic conditions, vehicle breakdowns during delivery, or other issues during shipment. We appreciate your understanding!
IV. PACKAGING AND DELIVERY
For orders shipped through third-party shipping services, Q-Furniture will pack the goods in appropriate packaging materials or specialized boxes to ensure the safety of the products.
V. SHIPPING FEES
- Shipping fees are calculated based on the weight of the goods or the dimensional weight for bulky items, wooden packaging costs, and the delivery distance.
- Dimensional weight calculation (for bulky items – according to standard shipping practices): Length (cm) x Width (cm) x Height (cm) / 6000.
Customers can refer to the Shipping Fee Appendix and Delivery Time Targets according to the shipping provider’s rates.
If the customer’s order needs to be shipped in multiple shipments or requires multiple trips, the total shipping fee will be calculated based on the first shipment.
VI. RESPONSIBILITY FOR TRANSPORTED GOODS
If Q-Furniture handles the shipping, we take responsibility for the goods and any risks, such as loss or damage, during the transportation from Q-Furniture to the customer’s specified location.
Customers are responsible for checking the goods upon receipt. If any damage (scratches, cracks, dents, etc.) or discrepancies with the ordered products are noticed, customers should sign the delivery confirmation and immediately notify the Customer Service Department.
Once the customer signs the receipt without noting any issues, Q-Furniture is not responsible for any return or exchange requests related to damages, scratches, breakages, dents, or incorrect products afterward.
If the customer selects a shipping provider, the customer assumes responsibility for the goods and any risks, such as loss or damage, during transportation. The customer will also be responsible for any shipping fees and related costs.
VII. INSTALLATION SERVICE
Q-Furniture provides free installation for simple products (products that do not require drilling or specialized tools). For other products, installation fees will apply based on the characteristics of the product.
Note: The delivery and installation team at Q-Furniture does not have the necessary equipment or skills for construction-related services (such as electrical, plumbing, drilling, assembling furniture, ladders, etc.). Customers are kindly advised to arrange these services and equipment before Q-Furniture’s team arrives for delivery and assembly.
VIII. USER GUIDANCE
After installation, Q-Furniture will provide the customer with product usage instructions.
If the customer installs or configures the product themselves, they will be fully responsible for the technical installation, assembly, and any risks or damages related to the product and people (such as dropping the product causing damage or injury).