1. Regulations on the Obligations of the Seller and Buyer

1.1 Obligations of the Seller (NHAT QUANG PHAT CO., LTD)

• Provide consultation and detailed guidance on all relevant product/service information to ensure that the Buyer understands and can use the products/services.
• Deliver the products/goods to the Buyer on time and in the agreed quantity after the Buyer has fully paid for them.
• Address any inquiries and difficulties during the service usage process.
• Provide documents related to the Buyer’s payment, such as invoices, purchase receipts, and payment slips, summarizing the total amount paid in the requested month.

1.2 Obligations of the Buyer (Customer)

• Adhere to all regulations and procedures related to the services as stipulated by the Seller.
• Fully pay the amount specified in the order, along with any applicable documents or receipts (if required).
• Support and provide complete information as requested by the Seller regarding transactions.

2. Transaction Refund Policy

The refund policy includes the refund period, the method of returning or exchanging purchased items, how to retrieve the money, and any costs associated with the refund.

• Once a contract has been agreed upon and signed with Q-Furniture, compensation, refunds, or the retrieval of funds will be based on the terms of the signed contract. These terms will be made clear in the product or service purchase contract for the Customer.
• In force majeure situations such as natural disasters or epidemics, the Customer will be entitled to a refund without needing to provide any reason.

3. Payment Methods at Q-Furniture

To register for product or service consultation at Q-Furniture, customers need to provide information such as full name, personal phone number, and personal email to info@q-furniture.com. This ensures a quick and detailed consultation process, free of charge.

Additionally, customers may visit Q-Furniture’s facilities and showroom to receive direct consultation and make payments in person.

Thank you for your interest in Q-Furniture’s services. For convenience, you may choose one of the following payment methods:

3.1 Bank Transfer

• Sacombank
  • Account Holder: NHAT QUANG PHAT CO., LTD
  • Account Number: 050013139692
• BIDV
  • Account Holder: NHAT QUANG PHAT CO., LTD
  • Account Number: 8630017918

3.2 Cash Payment

• Payment can be made at the company’s office:
  • Company: NHAT QUANG PHAT CO., LTD
  • Address: Lot 1004, Map No. 3, Phuoc Thai Quarter, Thai Hoa Ward, Tan Uyen City, Binh Duong Province, Vietnam
  • Phone: 0908.759.399

4. Complaint Handling Procedures

• Q-Furniture will accept all complaints related to product/service usage from customers.
• For any warranty or return cases, customers must visit our transaction location to complete the necessary procedures.
• The time to resolve complaints is a maximum of 3 (three) working days from the date the complaint is received. In force majeure situations, both parties will negotiate a resolution.

5. Information Privacy Policy

• Customer information used when accessing the website q-furniture.com will be kept confidential and will not be disclosed to third parties without the customer’s consent.
• Use of Personal Information: If necessary, Q-Furniture may use customer information to make contact via phone, email, or send thank-you notes.
• Sharing Personal Information: The company commits not to disclose any customer information, except in cases required by law or when deemed necessary to protect the company’s legitimate rights.